Return & Refund Policy — Basu Ji

Due to the perishable nature of food products, items once delivered are not eligible for return.

Returns will only be considered in the following cases:

Wrong product delivered
Product received in damaged condition
Customers must report such issues within 24 hours of delivery.
For any complaint we would require unboxing video/photo proof which is mandatory.
Without valid proof, claims may not be accepted.
After verification, Basu Ji may:
Provide a replacement, OR
Issue a partial / full refund, depending on the case
Refund decision will be final and at the discretion of Basu Ji.
Approved refunds will be processed within 5–7 business days to the original payment method.
Shipping charges (if any) are non-refundable.